In a highly regulated and innovation-driven banking environment, secure infrastructure and payment continuity are non-negotiable. For Bankinter, operating across Spain, Portugal, Luxembourg, and Ireland, ensuring stable and secure payment operations during expansion required long-term technical collaboration and trusted expertise.
Over the past decade, Bankinter faced specific operational challenges linked to infrastructure integration and payment system continuity:
- Enabling secure cross-border file transfers during the acquisition of Barclays Portugal.
- Reinforcing secure transfer capabilities following the integration of Evo Spain and Avantcard Ireland.
- Supporting the SWIFT messaging transformation connected to the bank’s payment engine.
- Maintaining and evolving a mission-critical payment engine infrastructure requiring high availability and precision.
In financial environments, where transactions can range from small amounts to millions of euros, downtime or misalignment is not an option.
NEVERHACK partnered with Bankinter more than 12 years ago to provide technical expertise and secure infrastructure support.
The collaboration included:
- Designing and implementing the first secure file transfer platform between Spain and Portugal.
- Extending and strengthening transfer systems during subsequent acquisitions.
- Supporting the SWIFT messaging transformation and its integration with the payment engine.
- Taking full responsibility for the ongoing maintenance, modification, and operational support of the payment engine infrastructure.
- Providing regular on-site presence and progressively embedding dedicated specialists to ensure fast coordination and response.
In one incident in Portugal, an unexpected expiration of environment certificates caused a service interruption. A NEVERHACK consultant resolved the issue immediately on-site, prioritizing operational continuity even though the task fell outside contractual scope.
The long-standing partnership delivered measurable operational impact:
• Secure and reliable cross-border file transfers during key acquisitions.
• Continuous and stable operation of the payment engine infrastructure.
• Strengthened resilience of SWIFT messaging processes.
• Faster response times during critical payment verification and incident scenarios.
• Seamless collaboration between internal teams and external technical specialists.
As Maria Osoro explains:
What we value most about working with NEVERHACK is their professionalism and adaptability. They integrate seamlessly with our teams, respond quickly in critical situations, and consistently ensure that our payment systems operate securely and without disruption.
Maria Osoro
Systems Technician at Bankinter
Over more than a decade, NEVERHACK has become a trusted technical partner supporting critical banking infrastructure — ensuring that essential systems function securely, reliably, and with the level of precision required in the financial sector.
