Critical services
The new market dynamics and rapid technological evolution are driving companies to adopt increasingly flexible and innovative solutions. NEVERHACK positions itself as a strategic partner in the Telco & Energy sectors, providing System Integration services and BSS/OCS solutions for efficient business and charging process management, as well as advanced network visibility and control solutions based on Deep Packet Inspection (DPI) technology. A key strength of our offering is the Notification Manager, an advanced platform for managing and customizing customer notifications in real time. With a certified team with strong Cloud expertise, we help companies enhance performance and drive digital transformation, leveraging cutting-edge technologies and a solid, proven know-how.
Contact usBSS & Security-Driven Services and Solutions
We offer integrated solutions for Telco and Energy, designed to optimize the entire service lifecycle and customer interactions.
From the management and monetization of services through Online Charging Systems (OCS) and Charging Station Management Systems (CSMS), to the design and implementation of advanced CRM systems that enhance customer experience and loyalty, to provisioning and service orchestration solutions that ensure rapid activation, efficient management, and consistent quality across complex infrastructures.
As a system integrator, we also support the implementation of third-party platforms, ensuring optimal performance, continuous monitoring, and endpoint security.
With our Cloud-certified team and expertise in cybersecurity, we help companies optimize processes, protect critical infrastructures, and carry out digital transformation securely, providing customized solutions and cutting-edge technologies.
Security-Enabled Digital Transformation
We support companies in their digital transformation journey, from assessing business needs to implementing tailored solutions. Our mission is to drive operational efficiency, agility, and competitiveness through innovative technologies and cutting-edge solutions.
Driving Business Success Through Secure Management and Strategy
We support Telco and Energy companies with comprehensive Project Management, Business Analysis, and System Integration services, ensuring efficiency, optimal performance, and operational continuity.
We drive innovation and R&D to implement cutting-edge solutions and anticipate market trends, and we manage vendors and partners to ensure effective collaborations and top-quality technologies.
Additionally, we help companies develop marketing strategies and targeted offerings to maximize business value, and provide compliance support to reduce risks and ensure adherence to industry standards.
Empowering Businesses with Secure SaaS Solutions
Our SaaS (Software-as-a-Service) solutions provide a flexible, scalable, and secure infrastructure to support the needs of Telco & Energy sectors and beyond. Built on a Cloud-native architecture, they ensure operational efficiency, continuity, and security. The Secure Notification Manager delivers reliable, protected communications and can be applied across multiple markets, while the EV Charging Solution enables intelligent and secure management of charging infrastructure. OCS and BSS solutions optimize service management, monetization, and business processes throughout the entire service lifecycle.
Key Features of Our SaaS Solutions:
Scalability and Flexibility
Our platforms easily adapt to growth and demand spikes, ensuring optimal performance in any scenario.
Easy Integration
Solutions integrate seamlessly with existing enterprise systems, including CRM, ERP, and third-party platforms.
Reliability and High Availability
Robust Cloud infrastructure ensures operational continuity and redundancy, minimizing downtime and service interruptions.
Remote Management and Automation
Centralized remote management and process automation reduce operational costs and increase efficiency.
Advanced Security
State-of-the-art security protocols, including encryption, multi-factor authentication, and compliance with industry regulations.
Continuous Updates
Improvements and new features are delivered without disruption, keeping solutions up-to-date with the latest technologies.
Network Visibility and Deep Packet Inspection (DPI)
Our solutions provide advanced visibility and control to optimize network resources and ensure excellent performance for critical applications.
Thanks to advanced application classification and real-time analytics, network operators can make informed decisions on resource allocation, traffic prioritization, and capacity planning, ensuring optimal performance and operational continuity.
For service providers, the platform delivers subscriber visibility, congestion management, and differentiated service experiences, with flexible inline or mirroring deployment.
The integrated threat management and security module protects the network in real time, detecting threats and malware without compromising performance.
How to get it?
Our proven methodology for implementing critical services solutions follows a structured approach that ensures successful deployment, optimal performance, and seamless integration with existing network infrastructure. This comprehensive framework has been refined through numerous successful deployments across diverse customer environments.
Project initiation
Define project scope and objectives through collaborative stakeholder engagement. Conduct comprehensive feasibility studies covering technical, financial, and operational aspects. Develop detailed project plans with clear milestones, timelines, and resource requirements while establishing robust risk assessment and mitigation strategies.
Requirements gathering and analysis
Execute detailed requirements workshops with key stakeholders to capture functional and technical specifications. Create comprehensive requirements documentation that prioritizes needs based on business impact and technical feasibility. Ensure clear, unambiguous documentation to prevent scope creep and implementation challenges.
Solution design and architecture
Develop comprehensive system architecture including integration points with existing customer infrastructure. Create detailed design documentation covering data models, interfaces, and operational workflows. Validate designs with technical and operational teams to ensure scalability, flexibility, and future adaptability.
Implementation and configuration
Install and configure hardware and software components according to design specifications. Implement user roles, security policies, and system integrations through incremental deployment phases. Validate all configurations in staging environments before production deployment to minimize risk and ensure stability.
Testing and validation
Execute comprehensive testing protocols including functional, integration, performance, and user acceptance testing. Collaborate closely with end users during acceptance testing to ensure real-world requirements are met. Address all identified issues systematically before proceeding to production deployment.
Deployment and go-live
Execute carefully planned production deployment with detailed cutover strategies and comprehensive contingency plans. Monitor system performance closely during initial operational periods to ensure stability and optimal performance. Maintain rollback capabilities to address any critical issues that may arise.
Post-implementation support
Provide comprehensive training for end users and system administrators on new capabilities and operational procedures. Conduct thorough post-implementation reviews to assess project success and document lessons learned. Establish ongoing support and optimization processes to ensure continued system performance and evolution.
